Terms and Conditions

In using the Bala Salem.in, you are deemed to have accepted the terms and conditions listed below. Bala Salem reserves the right to modify these terms and conditions at any time. We also request the customer to go through refund policies carefully and be aware of them. Also we strongly urge to print a copy of the below mentioned terms and conditions for any future reference.

1. Bala Salem will try to deliver the products as per the specifications given on the order form by the user, it fully reserves a right to deliver a similar or alternate product for reasons beyond its control and any such action shall not be deemed as bad-delivery.

2. Bala Salem will deliver the product ordered through us in perfect condition.

3. We will start to process the order right away once you place the order successfully with us. Please give us one day time for secured and proper delivery.

4. When you select Cash on Delivery we always try to make a confirmation through phone before delivery. Exact amount of cash will be collected when the order is delivered. If there is any change of mind or canceling the order during the delivery time will not be accepted.

5. Every care shall be taken to deliver the goods to the intended recipient. But Bala Salem shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.

6. All prices and availability of products are subject to change without prior notice by balasalem.com

7. Bala Salem reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or Out of Stock’ status. This shall be regardless of whether the order has been confirmed.

8. In a credit card transaction, you must use your own credit card. Bala Salem will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

9. Any request for cancellations of orders once duly placed on the site, shall not be entertained.

10. The products provided on this site are without warranties of any kind either expressed or implied and Bala Salem disclaims all or any of them to the fullest extent. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and Bala Salem shall not be under any obligation to ensure compliance or handle complaints.

11. The Courts at Salem shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Free Shipping Program

Now we offer free home delivery in Salem City groceries, even if your order is Rs.1 /-. Your order if below Rs.500/- we will delivery after 24 hours, if above Rs.500/- we will delivery within 24 hours. We are planning to offer free home delivery in other cities also in near future. So, what are you waiting for? Click the mouse, visit us at our online super store “balasalem.com” and have pleasure experiencing the luxury of sitting at home and availing all the benefits of online shopping. Just try it, We assure you will keep coming back to us again & again with a joy on your face.

Payment Methods

Bala Salem provides multiple payment options for your convenience:

Swipe on delivery – Payment using UPI / VISA / Master / AMEX credit cards, debit cards and net banking. We accept all domestic and international Visa and Master credit cards. This is an absolute secure way of paying for your purchases.

Cash on delivery (COD) Bala Salem does home delivery of your orders using its own fleet of delivery vans and employs a team of trained staff called as Customer Experience Managers to deliver your orders. While placing your order you can choose to pay through this mode and CEMs will collect cash from you at the time of delivery. This provides a relatively painless way of paying for your orders.